A New Dispatch Is Coming Next Week

Dear Dispatch Members and Readers, We’ve been talking publicly about our move away from Substack ...

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Dear Dispatch Members and Readers,

We’ve been talking publicly about our move away from Substack since February and have been planning for it even longer. That day is nearly here. The bulk of our website and membership platform migration will happen this Tuesday, October 11, and we expect to be fully live on Wednesday—business as usual.

Our goal is to make this change as seamless as possible. If the most common reaction from members is “I don’t see what has really changed,” then we’ll have been successful. 

We want to communicate a few key elements now: 

  1. You won’t have to do anything to keep receiving the newsletters you’ve signed up for.

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  1. Rodbean

    Because emails from The Dispatch are now large files, with lots of content embedded, some of them are TOO LARGE TO LOAD. I'm forced to delete them without reading. Please go back to links, rather than embedding content.

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  2. Rodbean

    All working fine except that today's (10/14/22) Morning Dispatch was too large and wouldn't load. It would be better if big files were sent as links, rather than attachments.

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    Justin Fritz staff-badge Staff

    Here is a link to an FAQ post, including addressing a known issue with members' statuses and access changing on Substack today: https://thedispatch.com/p/the-new-dispatch-website-faqs

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    Scarlette Tarte

    I am already having issues. I am listed as a "free subscriber" on everything but the morning Dispatch, and can't comment on any other story. Do I have to pay for each writer individually now?

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      Justin Fritz staff-badge Staff

      Hi Scarlette, this is a known and temporary issue that we're addressing with Substack. More details here: https://thedispatch.com/p/the-new-dispatch-website-faqs

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  5. atngator

    Question, not a complaint—I’ve tried multiple times to get only certain categories emailed to me, but without fail I’d receive about 1/4 of them. So I’d get some in my inbox and have to go to the site for the rest. I’m currently using Feedly to collect everything for me so I don’t have to go to the site every day. But I’d still prefer to just be emailed the content I’m interested in (so I don’t have to “read” the posts about podcasts or other content that I don’t want to read through). I was told when I emailed about this issue that basically sorry, it’s a buggy system.

    Do you anticipate this issue being resolved with your new site?

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    Marty

    In yesterday's Sunday French Press, I made a short reply to a comment. Today that person sent me a short reply. I just wrote a very (very!) long, well-thought-out (meaning I didn't write it in a hurry) response to that short reply. Took me about an hour and a half. When I pressed "Post", I got a message saying that I had to be a subscriber to comment, and I was given the option (by Substack!) to "switch accounts." So I clicked the link, entered my email address, clicked "sign in with password," entered my password, and was return to the same location (the other guy's comment) that I had just left -- and *my comment was gone*. I sighed and tried to start over (I figured I'd remember at least some of my comment), but as soon as I started to write I got the same warning -- can't comment unless you're a subscriber. So I gave up. And I have to tell you, it's infuriating.

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  7. Kurt Schilling

    As my membership is up for renewal, please reply via email as to why I should re-up. While the Morning Dispatch is quite informative, I fail to see the need for David French preachiness. Not at all interested in any religious cant. No reason to spend time on Hollywood or listening to the opinions of some one who I've never heard of on some obscure podcast. And for those who may read this, I've been aboard since the skiff upped anchor.

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  8. Andrew Clark

    Hello. I’ve been trying to access the Dispatch live events but can’t seem to figure out how? I’ve downloaded Vimeo and followed the instructions but with no luck.

    Any additional help would be great

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      Ryan Brown staff-badge Staff

      Hi Andrew. Couple things: We have since moved from Vimeo to YouTube for Dispatch Live. So you won't need to check Vimeo anymore. Plus, with the new site it will be much easier to find the link to watch Dispatch Live.

      And, as always, we email out the link to watch every week and will continue to do that.

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    John D. Wright

    One thing you could improve upon is the comments section. When I get notified of a comment and click it, often I won't see the post I was replying to above. I'd like to appear in the list and not separate. That might be a future upgrade but I was hoping you'd consider it.

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  10. Noah Banks

    I was confused by this point: will all newsletters be coming from hello@thedispatch.com? I appreciate getting different newsletters from separate email addresses; it allows for easier sorting in my email. Thanks! Love everything is The Dispatch is doing.

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      Justin Fritz staff-badge Staff

      The newsletters will still come from unique “sender name” which will allow you to sort. For example French Press will come from David French, and mailed by hello@thedispatch.com

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      1. Noah Banks

        Thanks, Justin. I would like to express a preference for distinct email addresses — my email provider does not let me sort by sender name. Just a little piece of feedback!

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