Frequently Asked Questions
Below please find some useful information about The Dispatch, our membership program, our newsletters, administering your account and more.
If you do not see the answer to your question below, please email us using this form:
Q. How much is a Dispatch membership and what’s included?
A. Currently, we offer memberships on a monthly basis for $10 and annually for $100.
A Dispatch membership includes:
The ability to comment on TheDispatch.com
Member-only access to our semi-regular livestreamed gatherings called Dispatch Live
Priority access to annual Dispatch events
Q. How can I manage my Dispatch membership and/or newsletter preferences?
A. Every registered user of the site who has provided us with an email has an account which can be accessed at https://thedispatch.com/account. A link to your My Account page lives under the menu in the upper right hand corner of the site:
Q. What payment methods do you take?
A. Currently, the cards we accept are Visa, MasterCard, Discover, and American Express. If you have any difficulty completing a transaction, please email firstname.lastname@example.org.
Q. How can I change the email address that’s associated with my Dispatch membership?
A. Change the email address that is associated with your membership here.
Q. How do I create or change the password to my Dispatch account?
A. You should receive an email upon initially paying for your membership that directs you to create your password. If you did not receive that email, you can send yourself a login email here.
Q. How do I know which Dispatch newsletters I’m signed up for?
A. Go to your account, and customize which newsletters you receive from our suite of products.
Q. What do I do if I stopped receiving The Dispatch’s newsletters in my inbox?
A. Try these troubleshooting steps, and if these still do not correct the issue, please email email@example.com for further assistance:
Check your spam folder to see if emails have gone there. If so, make sure "mark as not spam" in your email client.
Add firstname.lastname@example.org to your contact list. All newsletters will be sent from this address.
Send an email to email@example.com. This can often cause intermediate email filters to allow incoming messages.
Check to see if there is a block on your email account due to an error from your email provider. To test whether your email delivery is working for a publication, navigate to https://thedispatch.com/account/email-test and follow the instructions.
If you are on a corporate or government email account, talk to your IT department and tell them to whitelist firstname.lastname@example.org. They often have email filters that are out of your individual control and can quickly resolve the issue.
Q. Does The Dispatch offer military or student discounts?
A. Yes. Please email email@example.com to inquire about these discounts.
Q. How do I change my Dispatch membership?
A. To change your membership plan:
Log in your account and click on the menu (downwards arrow)
Click on "My Account"
Click on "change" next to your plan details
Select the plan you wish to change to
Q. How do I cancel my Dispatch membership?
A. To cancel your subscription, click here
Q. How do I request a refund?
A. Email firstname.lastname@example.org to request a refund.
Q. Who is Substack?
A. Substack is our publishing platform– they host our website, send our newsletters and help us manage our memberships. Newsletters are emailed from email@example.com. You can read more about them here, and our partnership here.
Q: What is Dispatch Live and how do I attend it?
A. Dispatch Live is a semi-regular livestreamed gathering for members with the editors of The Dispatch and special guests. Dispatch members are invited to watch this broadcast on their computers. Viewer can engage one another via the Live Chat feature. There is also a live Q&A feature where members can ask our panelists questions or upvote questions posed by another member. Watch your inbox for the next edition of Dispatch Live.
Dispatch Lives are hosted on YouTube. Watch your inbox for the next scheduled edition. (Announcements are sent from “The Dispatch” list–make sure you have this alert enabled.)