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Frequently Asked Questions

Welcome to the new Dispatch website. Here are answers to some frequently asked questions. If you encounter an issue that is not addressed here, please email members@thedispatch.com.


How do I change my payment information? 

In order to change your payment method you will have to add a new card (updating an old card is not an option). To do that, follow these steps:

  1. Click on “My Account” in the top right of the homepage. 
  2. Click on the “Wallet” tab.
  3. First, remove whatever card is no longer in use. 
  4. Click on the green “Add Payment Method” button to the right. A box that says “Card” will appear below. Click on that.
  5. Fill out all of the boxes of information including card number, expiration date, security code, country, and zip code. 
  6. IMPORTANT: Make sure the box that says “Apply this payment method to all active subscriptions” is selected. If that box is not checked your new card will not apply to any active subscriptions. 
  7. Click “Save.” 
  8. Go back to the “Wallet” tab and make sure your new card is set as the default card for all charges.

How do I log in to the new website?

  1. Go to: www.thedispatch.com.
  2. Click “Log In” at the top right.
  3. Enter the email address associated with your paid account. 
  4. Look for an email in your inbox with a link to log in to the website. You should be able to log in by clicking the button that says “click here” or copying and pasting the long URL into your browser. 

If you’d like to set up a password to log in, please see the instructions below.


How do I enable password login? 

  1. Once you are logged in, you can set a password by first clicking “My Account” located in the top right corner of the webpage. 
  2. Click on the “Profile” tab all the way to the right (you may have to scroll a bit to the right to locate it).
  3. There, you will see a line that says “Click here to set a password”
  4. Click that and set your password.

If that does not work, please email members@thedispatch.com with the subject such as “Password reset request” and we will get back to you as soon as we can.


I am in an endless loop of needing to sign in to the website, what should I do?

If you are having trouble staying signed in to the website, don’t fret. This happens occasionally. To solve this, please send an email to members@thedispatch.com with the subject line “Issues Staying Signed In.” Then, someone on our team will send you an email to reset your password. By following those instructions, it should resolve the issue. 


How do I make sure The Dispatch emails come to my inbox?

If you aren’t getting the email newsletters you expect or want to be proactive to make sure you do, please look for an email from hello@thedispatch.com in your SPAM or JUNK folders.

If you find an email from us in your SPAM, please follow the steps on this website for your email provider to make sure it lands in your inbox:

Gmail users: Move us to your primary inbox

• On your phone? Tap the 3 dots at the top right corner, click “Move to” then “Primary.”

• On desktop? Back out of the email, then drag and drop this email into the “Primary” tab near the top left of your screen.

Apple mail users: Tap on our email address or icon at the top of this email (next to “From:” on mobile) and click “Add to VIPs.”

If you use a different email provider: Follow these instructions

If you continue to run into trouble getting the newsletters you’ve signed up for please e-mail members@thedispatch.com with the subject line “Issues with Getting Desired Newsletters” and we will help you from there.


How do I manage my email newsletter preferences?

  1. First, you must be logged into the website.
  2. Click “NEWSLETTERS” at the top of the homepage. 
  3. This will take you to our Newsletter Page, where you can manage your subscriptions to all The Dispatch newsletters.
  4. When a circle is green, has a checkmark in it, and the word “Subscribed” is next to it, you are subscribed to that newsletter. 
  5. When a circle is red, has a plus sign in it, and the word “Subscribe” is next to it you are not subscribed to that newsletter.

How do I change my username?

  1. Go to “My Account” at the top right of the page
  2. Click on the “Profile” tab all the way to the right (you may have to scroll a bit to the right to locate it).
  3. Change your “Display Name” to your preferred username for the website. This is what your commenting name will look like to all other members.

Will The Dispatch be launching an app?

We hope to have one in the near future but are currently focused on developing our new website.


How can I filter my emails if they all come from the same address?

Newsletters will all come from a different “sender name,” and most email clients will allow you to filter by that instead of by the sender email address. For example, The G-File will come from Jonah Goldberg and be mailed by hello@thedispatch.com.


Will there be audio versions of the articles?

Spoken-word audio is something we are actively exploring. If you’re interested in providing feedback about this feature, please take this short survey.


How do I cancel my membership?

To cancel you can simply turn off “auto-renew” in your account settings. To do that, click “My Account” at the top right of the webpage. Then, you have two options: toggle the “Auto-Renew” tab to off (it will appear grey rather than green) OR click the word “Manage” and then “Cancel Subscription” in the dropdown menu.